Hi Skozyuk and thank you for your assistance,The Webmail server appears to still be down at the new IP address.With lots of individuals that exclusively use webmail for their email access as well as people on the road checking from kiosks, email has been down for these individuals since yesterday afternoon and are quite urgently needing access to their email. For some on the road and without a laptop, We are having to set up email clients and gotomypc to provide access through an outlook client we configure. As you can imagine this is an extremely difficult and time consuming task.If someone could please look into this before 2:00PM EST when the support staff begins it would be greatly appreciated.thank you
That is very strange, we can see that there hundreds of users logged in this very second, yet some cannot reach the server. We are going to reload our Cisco firewall at CLE02, perhaps there is a rule conflict that we have missed.
Any change for those of you who reported web mail access problems? We can see users logged in using HTTP, POP3, IMAP, and SMTP protocols, and there are people definitely using web mail this very second.
Just logged in to a couple of accounts OK on webmail
Working for me now Enjoy.
Webmail is working now, but now Outlook is having trouble with POP. Any troubles on your end?
We don't see any unusual traffic patterns. The utilization charts for POP3, SMTP. IMAP, and Web Mail look analogous to previous statistical averages for Sunday afternoon. I suspect some people may have hard coded the IP address of the old mail server in to their e-mail clients and will now discover that IP address is no longer valid. I suggest to check your client settings and make sure that you are using a resolvable host-name instead of IP address.