Hello,

I'm wondering if it's possible to have an answer asap from the ticket I opened 48 hours ago..

For your information when you are sending a ticket to support via ticket form we received no mail confirmation. To have the mail confirmation I sent a ticket to your sales organisation.

Thanks to take in consideration the both thickets.

To resume, I need to have by email quickly my EPP/Domain authorization key to switch the domain or to have acces to my domain name I reserved few months ago with your company.

 Regards,

We apologize, our support queue is backlogged as the result of issues with mssql03 server. With the large number of tickets and calls coming in it is possible that response to your ticket has been delayed.

Please do not open additional tickets regarding the same issue, this will only push it to the bottom of the stack. During outages or other unplanned events our users often open multiple tickets in attempt to expedite the response, in reality this just adds more confusion and delays response even further.