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Re: We need your feedback

I and my colleagues are developers, and we're technical. What I object to is sharing resources with people who aren't - especially given the "for developers by developers" iHost claim. What I'm fed up with is having a database server down for hours on end, with no sign of any support...

Posted to General Customer Support (Forum) by jsilver on 05-12-2008
No technical support outside US office hours???

Whenever I report something serious, like a database server that's dead, it takes until US office hours for someone to fix it. IHostASP is meant to provide 24x7 support. Could you please comment on this?

Posted to General Customer Support (Forum) by jsilver on 05-12-2008
Database Server mssql07.ihostasp.net is too frequently down

My most important client sits on this server, and it spends a lot of its time broken.

Posted to General Customer Support (Forum) by jsilver on 05-12-2008
New Support Portal

On March 6, 2008 5:00 pm EST, Ihostasp.net will be deploying a new support ticket system to better server customers. The support portal will have a new look and additional features. Please note: new tickets cannot be submitted via email. To open a new ticket, please go to the Support Portal or Support...

Posted to Service Reports & Announcements (Forum) by kschleeper on 03-06-2008
Support Department Guidelines

This week February 3 through February 9 we have received an unusually high number of support inquiries, it is possible that we will not be able to answer all of them in time to be relevant. Our staff is already working overtime nights and weekends to keep up with the demand, but there are physical limits...

Posted to General Customer Support (Forum) by skozyuk on 02-09-2008
Customer Support Needs Your Feedback !!!!

Customer support is the most expensive component of our business that consumes close to 60% of gross revenue. Since day one we have been focused on providing ASP/ASP.NET web application hosting environment “for developers by developers”. We do not outsource our support to some third party call center...

Posted to From The Trenches (Weblog) by skozyuk on 02-08-2008
No ticket login

I lost my login on SmarterTicket. How do I get my login? I already check up the option "forgot the passaword" but it was not work...

Posted to General Customer Support (Forum) by jcguimaraes on 02-07-2008
Service Maintenance - November 4th !!!

Sunday, November 4th 2007 we will be performing software upgrades on the following services between 2:00PM and 6:00PM EST: E-Mail. Statistics. Support portal. As the result, above mentioned services will be briefly shut down or unaccessible during the maintenance time. We apologize in advance for the...

Posted to Service Reports & Announcements (Forum) by skozyuk on 11-02-2007

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